Support
Help for the AI Video Platform, Chaty, and UV Index apps.
Contact us
Need a hand or found a problem in any of our apps? Email us at admin@aivideoplatform.ai and we will get back to you. Including the app name, your device model, and your iOS version helps us help you faster.
UV Index
The app cannot find my location
UV Index works with or without location access. If location is off or unavailable, pick any city with the search button or one of the quick picks on the home screen. To turn location back on, open the iOS Settings app, find UV Index, and set Location to “While Using the App”.
How do I connect or disconnect Apple Health?
The app asks to connect during onboarding. You can change access at any time in the Health app under your profile picture, then Privacy, then Apps. UV Index only writes your finished sun sessions (time in daylight and UV exposure); it never reads your Health data.
How do I add the widget?
Touch and hold your Home Screen until the apps jiggle, tap Edit then Add Widget (on iOS 17, tap the plus button in the top left), search for “UV Index”, pick a size, and tap Add Widget.
Where does the UV data come from?
Forecasts come from the Open-Meteo weather service and account for cloud cover. If Open-Meteo is temporarily unavailable, the app automatically falls back to Apple Weather and shows a small note under the forecast. Like any forecast these are estimates; conditions on the ground can differ.
AI Video Platform
AI Video Platform is free to download and try, with free credits when you sign in and a free daily gift in the app. Optional subscriptions and one-time credit packs are available for more credits, billed through your App Store account. For questions about credits, purchases, or video generation, or to report content in the app, email us with your anonymous user ID (available in the app’s settings). To manage or cancel a subscription, or to request a refund, use your App Store account settings (Apple processes all payments).
Privacy and legal
Read our Privacy Policy and Terms of Use. Both cover all of our apps, with app-specific sections for Chaty and UV Index.