VidArt AI Support
Contact Us
Email admin@aivideoplatform.ai. The quickest way is in the App: Settings, Send Feedback, which adds your user ID for us. If you write from your mail app, include your user ID (Settings, Copy User ID) so we can find your account.
Credits
Each generation uses credits, and the App shows the cost before you create. If a generation fails, its credits are returned to your balance automatically. If credits are missing after a purchase, open the App again, then email us with your user ID.
Subscriptions and Purchases
- Restore Purchases: on a new device or after reinstalling, open Settings and tap Restore Purchases while signed in to the same Apple Account.
- Cancel a subscription: open iOS Settings, tap your name, then Subscriptions, and choose VidArt AI. You keep access until the end of the current period. Deleting the App does not cancel a subscription.
- Refunds: Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Your Data
- Delete a creation: open it in your library and delete it.
- Delete your account: Settings, Delete Account. This removes your creations, uploads and chats. See the Privacy Policy for what is kept.
- Report content: use the report option on any video.